FAQ

All the appliances in our catalogue that are compatible with the Vigipool system are marked VP in their designation. Several examples of compatible appliances:

Phileo VP: automatic pH control
tild : multifunction panel
 

It may be necessary to reset the Tild VP to factory settings. There are two ways of doing this:

With upstream power failure:
 

1. Switch off power supply and wait ten seconds.
2. Press and hold button (B) on the unit.
3. Switch the unit back on, keeping the button pressed.
4. Wait for LED (A) to flash red rapidly.
5. Release the button.

All parameters are reset to factory settings.

Without upstream power failure :

1. Press and hold button (B) for approx. 10 seconds.
2. Wait for LED (A) to flash red rapidly.
3. Release the button. All parameters are reset to factory settings.

When setting up your device, if you select a daily limit value, the device will measure the volume of corrective product injected into the pool. If, over a period of 24 consecutive hours, the device injects as much as the configured limit value, it stops injecting the corrective product and causes the dosing pump to flash orange.

If no max. daily volume has been set, no measurement or alert is triggered.

The max. daily volume setting can only be set in the application.

All the color codes available on the Phileo VP are detailed in the following video:

All our devices are guaranteed for 2 years from the date of shipment. Some of our devices, by agreement with our resellers, are guaranteed for 3 years.

Consumables such as pH / ORP probes are not guaranteed.

This guarantee is subject to proper use and installation of the device in accordance with the instructions and user advice provided by CCEI.

Here are several examples of cases where the warranty does not apply:

• Heater operating without water
• Electronic board burnt out due to 230V being sent to a dry contact input
• Projector used without water

If your CCEI device is faulty and unusable, you can ask our After-Sales Service to take charge of it. Depending on your profile (professional with an account with us, professional without an account and private individual), the procedure to follow is not the same.

You are a professional with an account with us:

Fill in the following after-sales service request form and send it to the after-sales service address or to your usual sales representative. You will then receive a confirmation of your return and you can send the device back to us (enclosing the form) for warranty or repair diagnosis.

You are a professional without an account with us:

You have purchased one of our devices from a distributor and it has broken down. Please contact your distributor to request that we take charge of your device. Your distributor will deal directly with us to follow up your case. In a few special cases, we may need to work directly with you (distributor no longer in existence, missing part in the box, for example).

You are a private individual:

We do not work directly with private individuals. If your device is defective, please contact your usual dealer. They will set up the after-sales returns procedure. However, you may be asked to send the product directly to us. If the equipment is guaranteed, we will repair or replace it. If not, we will diagnose the problem and give you a repair estimate.

If your reseller no longer exists or no longer works with CCEI, please fill in a contact request indicating your problem, and we will do our utmost to find a solution.